Refunds and cancellation

Request help with a purchase

Email support@scrollingtext.app with your account email, order reference, purchase date and a description of the problem. Do not include passwords or full card details. We review the request and may ask for information needed to investigate or resolve the issue.

Refund review and processing

Eligibility depends on the purchase terms and applicable law. This page does not limit statutory consumer rights, including remedies for non-conforming digital services and any applicable withdrawal rights. It does not promise an unconditional refund window.

When paid checkout is available and a purchase is made through Creem, Creem acts as merchant of record and processes refunds under its Buyer Terms. Contact us first for product support; if an issue remains unresolved, you can also contact Creem through the customer portal or contact details on your receipt. Processing and bank timing may vary.

Cancel future renewal

For an existing subscription, open your account and use the billing management link. You can also use the Creem customer portal referenced in your purchase email. Cancellation stops future renewal according to the terms shown for your subscription; cancellation alone does not submit a refund request. If you cannot access billing management, contact support.